|I. A TRUSTe Privacy Program Member
Ecommerce Corporation (dba X-TraTech Web Hosting) is a licensee of the TRUSTe Privacy
Program. TRUSTe is an independent, non-profit organization whose mission is to
build users' trust and confidence in the Internet by promoting the use of fair
information practices. This privacy statement covers the site www.x-tratech.net
Because this web site wants to demonstrate its commitment
to your privacy, it has agreed to disclose its information practices and have
its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first
contact the Ecommerce Corporation Customer Service Department by calling +966-2-290-2222, or emailing:
, or writing to: Saudi Arabia, P.O.Box: 118947 Jeddah 21312.
If you do not receive acknowledgment of your inquiry or your inquiry has not
been satisfactorily addressed, you should then contact TRUSTe at
TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
Ecommerce Corporation (dba X-TraTech Web Hosting) has created this privacy statement to
declare its forthright commitment to the privacy of its customers and users of
Corporation (Ecommerce) uses, maintains and discloses information collected from
its customers and users of its websites.
III. Information We Collect
Ecommerce may request or collect personal information from online users in a
variety of ways, including through online forms for ordering products and
services, and other instances where users are invited to volunteer such
The data we collect is information that identifies you personally, such as:
name, e-mail address, mailing address, telephone numbers, website URLs, credit
card information and other billing information. This information is used for
billing and service purposes for the products or services you. With this
information, you can expect to receive billing notices, renewal reminders and
important service related correspondence. If you do not wish to provide us with
this information or do not wish to receive communications from us, do not
Ecommerce may also collect information about how users access the website using
is for internal use only and does not personally identify you in any way.
Cookies may also be used by third party affiliate sites to verify any purchase
you might make so that they make rightfully earn their duly earned commissions.
The affiliate tracking cookies only tag your purchase from their referral site
to ours and do not personally identify you in any way to the third party. At no
point in time will any third party obtain any personally identifiable
There are no third-party advertisements or services on our sites. Information
collected on our site is only collected by us and no one else.
A cookie is a piece of data stored on the user's computer tied to information
about the user. We may use both session ID cookies and persistent cookies. For
session ID cookies, once you close your browser or log out, the cookie
terminates and is erased. A persistent cookie is a small text file stored on
your computer’s hard drive for an extended period of time. Your browser’s help
file contains information and instructions for removing persistent cookies.
Session ID cookies may be used by Ecommerce to track user preferences while the
user is visiting the website. They also help to minimize load times and save on
server processing. Persistent cookies may be used by Ecommerce to store whether,
for example, you want your password remembered or not, and other information. We
do not link the information we store in cookies to any personally identifiable
information you submit while on our site
We have no access to or control over these cookies.
server.iad.liverperson.net, our Live Chat application) only and does not cover
Like most standard websites, we use log files. This information may include
internet protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, platform type, date/time stamp, and number of clicks to
analyze trends, administer the site, track user's movement in the aggregate, and
gather broad demographic information for aggregate use. None of the information
stored in the log files is linked to personally identifiable information.
VI. How we use this information
Ecommerce may use the personally identifiable information collected by Ecommerce
to contact customers regarding products and services offered by Ecommerce and,
to the extent the user has agreed to it, by its trusted affiliates, independent
contractors and business partners. We may also use this information for research
purposes regarding the effectiveness of our website services, marketing,
advertising and sales efforts. Ecommerce will not in any way share this
information with a third party either for free or by selling it, unless you
specifically authorize such disclosures.
You will be notified when your personal information is collected by any third
party that is not our agent/service provider, so you can make an informed choice
as to whether or not to share your information with that party. No information
will be collected or provided to third parties without your prior knowledge.
VII. Disclosure of Information
Ecommerce may also disclose aggregate, anonymous data based on information
collected from users to investors and potential partners. In such cases, only
statistical information will be disclosed and personally identifiable data will
be kept strictly confidential. In case Ecommerce is sold, the information
collected from users may be transferred to the new owners.
Ecommerce may from time to time engage third parties, including its own
subsidiaries and affiliated companies, to preserve, analyze or otherwise store
or manipulate data received by Ecommerce from its customers. In all such cases,
third party service providers will be required to treat all such data with the
same degree of care as Ecommerce and they will be prohibited from disclosing
such data to any other person or party, except as otherwise provided for in this
We use various credit card processing companies to bill you for our services.
These companies do not retain, share, store or use personally identifiable
information for any other purposes. No other third party services are used to
provide the services you purchase from us, thusly no personally identifiable
information is provided beyond our service.
VIII. Special Offers and Updates
Our customers and users will occasionally receive newsletters or e-mails with
information on products, services, or special offers. Out of respect for the
privacy of our users, Ecommerce gives them the opportunity to opt-out from
receiving these types of communications.
If do not wish to receive our newsletter, promotional communications or any
other non-service related communication, you may opt-out of receiving them by
following the instructions included in each newsletter or communication or by
emailing us at: or you may contact us at +966-2-290-2222 or via written mail by sending a letter to Saudi Arabia, P.O.Box: 118947 Jeddah, 21312.
On some occasions, it may be necessary to send out service-related announcements. In most cases, users may not opt-out of these communications.
If you do not wish to receive them, you have the option to deactivate your account.
You may deactivate your account by creating a cancellation request ticket in your hosting control panel, or by emailing us at: or by contacting us at +966-2-290-2222 or via written mail by sending a letter to Saudi Arabia, P.O.Box: 118947 Jeddah, 21312.
Though we make every effort to preserve your privacy, we may need to disclose
personal information when required by law, if we have a good-faith belief that
such action is necessary and required to comply with a current judicial
proceeding, a court order, subpoena or other legal process served on Ecommerce.
We reserve the right to disclose your personally identifiable information as
required by law and when we believe that disclosure is necessary to protect our
rights and/or comply with a judicial proceeding, court order, or legal process
served on our Web site.
The Ecommerce website contains links to other sites. Please be aware that
Ecommerce is not responsible for the privacy practices of such other sites. We
encourage you to read the privacy statements of each and every website that
described herein applies solely to information collected by Ecommerce.
X. Maintenance and Security of Information
The information provided to Ecommerce is saved and may be stored on one or more
databases directly or indirectly maintained by Ecommerce. Ecommerce employs
industry-standard security measures and is CISP certified to protect the
confidentiality of the information. Machines that store sensitive customer
information are kept in compliance with CISP regulations. These machines are
heavily secured and firewalled, protected on an internal network. Backups are
kept physically protected in secure locations.
While we cannot guarantee that loss, misuse or alteration of data will not
occur; we make every effort to prevent such occurrences. Any other particularly
sensitive information, such as credit card numbers collected for commercial
transactions, is encrypted prior to transmission by you to Ecommerce.
The security of your personal information is important to us. When you enter
sensitive information (such as credit card number and/or social security number)
on our registration or order forms, we encrypt that information using secure
socket layer technology (SSL). To learn more about SSL, follow this link:
We follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we receive it.
No method of transmission over the Internet, or method of electronic storage, is
100% secure, however. Therefore, while we strive to use commercially
acceptable means to protect your personal information, we cannot guarantee its
If you have any questions about security on our Web site, you can send email us at: .
XI. Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may [correct, update, delete or deactivate it] by making the changes within your user control panel. Alternatively, you may inform us of any changes by emailing us at: . or by contacting us by telephone at +966-2-290-2222 or via postal mail at Saudi Arabia, P.O.Box: 118947 Jeddah 21312.
You are responsible for the security of your Customer ID and passwords. Make
sure you keep them in a safe place and do not share them with others. Always
remember to log out after your session ends to ensure that others cannot access
your private personal information. You should take this precaution even if you
are not using a public computer, such as at a library or internet café, but even
when using your private computer in your home.
XIII. Changes to this Policy
privacy statement, the home page, your user control panel and other places we
deem appropriate so that you are aware of what information we collect, how we
use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please
review it frequently. If we make material changes to this policy, we will
notify you here, by email, or by means of a notice on our home page or within
your user control panel.